cvvv6 Privacy Policy

cvvv6 operates the online betting and casino platform accessible at cvvv6.io (the "Platform"). In the context of this Privacy Policy, references to "cvvv6", "we", "us", or "our" refer to the operator of the Platform and its authorised data processing representatives.

cvvv6 acts as the data controller in respect of the personal data of registered users and visitors to cvvv6.io. This means we determine the purposes for which your data is collected and the manner in which it is processed.

For all privacy-related enquiries, data access requests, or complaints, please contact our support team at [email protected]. We aim to respond to all data-related correspondence within 5 working days.

cvvv6 collects personal data in several categories depending on the nature of your interaction with the Platform. The table below summarises the main data types we may hold about you:

We do not intentionally collect special categories of sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) unless you voluntarily provide such information during a support interaction or responsible gaming self-assessment.

cvvv6 collects your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, submit feedback, or update your account settings.
• Automatically — when you access or interact with the Platform, our servers and analytics tools log technical and usage data including your IP address, device identifiers, session data, and clickstream behaviour.
• From third-party payment providers — when you initiate a transaction via bKash, Nagad, Rocket, Upay, or a linked bank account, the relevant payment provider shares transaction confirmation and reference data with cvvv6 to complete the transfer.
• From identity verification services — where we use a third-party KYC provider to cross-check the identity documents you submit, that provider may return verification results and risk scores to cvvv6.
• From fraud prevention and security services — cvvv6 may receive data from third-party fraud detection tools that flag suspicious login attempts, unusual betting patterns, or potentially compromised account activity.

cvvv6 uses your personal data for the following purposes:

1. Account creation and management — to register your account, verify your identity, and maintain your user profile throughout your time on the Platform.
2. Service delivery — to process deposits and withdrawals, settle bets, credit bonuses, and provide access to sports betting, casino games, slots, and other Platform features.
3. Customer support — to respond to your enquiries, resolve disputes, and assist with account-related issues via live chat or email.
4. Security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, identity theft, collusion, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
5. Legal and regulatory compliance — to fulfil anti-money laundering (AML) obligations, respond to lawful requests from law enforcement authorities, and maintain records as required by applicable regulations.
6. Responsible gaming — to monitor for signs of problem gambling, implement player-requested deposit limits or self-exclusion, and fulfil our duty of care obligations under our Responsible Gaming policy.
7. Platform improvement — to analyse usage patterns and technical performance data for the purpose of improving Platform functionality, user experience, and content relevance.
8. Direct marketing — to send you promotional offers, bonus notifications, and news about cvvv6 features, where you have provided consent or where we have a legitimate interest in informing you of relevant updates. You may opt out of marketing communications at any time through your account settings or by contacting [email protected].

cvvv6 will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your consent or establishing a new lawful basis for the processing.

cvvv6 processes your personal data on one or more of the following legal bases:

• Contract performance — processing is necessary to fulfil our obligations under the Terms & Conditions you agreed to at registration. This covers account management, transaction processing, and bet settlement.
• Legal obligation — processing is required to comply with applicable legal and regulatory requirements, including AML checks, fraud reporting, and data retention mandates.
• Legitimate interests — processing is necessary for our legitimate business interests, including Platform security, fraud prevention, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent — for certain processing activities — particularly direct marketing communications and non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

cvvv6 does not sell your personal data. We may, however, share your data with the following categories of third parties where necessary and proportionate:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction-specific data required to complete deposits and withdrawals.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game suppliers may receive session identifiers and bet data necessary to operate their games and settle outcomes accurately.
• Identity verification providers — third-party KYC services receive the identity documents you submit and return a verification result to cvvv6.
• IT and hosting providers — cloud infrastructure and technical service providers who host or support the Platform may have access to data as part of their service delivery, under strict confidentiality obligations.
• Analytics providers — anonymised and aggregated usage data may be shared with analytics platforms to help us understand Platform performance and user behaviour.
• Law enforcement and regulators — where cvvv6 is under a legal duty to disclose information to a governmental authority, court, regulator, or law enforcement body, we will comply with that obligation and may not be in a position to notify you of such disclosure.

All third-party recipients of personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

cvvv6 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies may be used on cvvv6.io:

• Essential cookies — required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Performance cookies — collect anonymised data about how users navigate the Platform (e.g., which pages are visited most frequently and where errors occur). This data is used solely to improve the user experience.
• Functionality cookies — remember your preferences such as language settings, display options, and previously viewed odds formats, so you do not have to reconfigure them on each visit.
• Analytics cookies — enable cvvv6 to measure aggregate traffic patterns and engagement metrics. Data collected by analytics cookies is processed in aggregate and does not identify individual users.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the cvvv6 Platform. Withdrawing consent for non-essential cookies does not affect the operation of essential cookies.

cvvv6 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data — retained for the duration of your account registration and for a period of at least 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records — deposit, withdrawal, and bet history records are retained for a minimum of 5 years from the date of the transaction.
• KYC and identity documents — retained for the duration of your account plus a minimum of 5 years post-closure, or longer where required by applicable law.
• Support communications — live chat transcripts and email correspondence are retained for up to 3 years from the date of the interaction, unless a longer retention period is required in connection with an ongoing dispute or legal matter.
• Technical and usage data — server logs and session data are retained for up to 12 months for security analysis and Platform improvement purposes, after which they are deleted or anonymised.
• Marketing preferences — opt-in and opt-out records are retained for as long as your account is active and for 3 years thereafter, to demonstrate compliance with consent requirements.

When data is no longer required and the applicable retention period has expired, cvvv6 will securely delete or irreversibly anonymise that data so that it can no longer be associated with any individual.

As a cvvv6 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access — you may request a copy of the personal data cvvv6 holds about you and information about how it is being used.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to overriding legal retention obligations; for example, we cannot delete transaction records that we are legally required to retain.
• Right to restrict processing — you may ask us to temporarily suspend the processing of your data while a rectification or objection request is being assessed.
• Right to data portability — where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

cvvv6 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We may require you to verify your identity before processing a data rights request in order to protect your data from unauthorised access.

cvvv6 implements a range of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption — all data transmitted between your device and cvvv6.io is encrypted using Transport Layer Security (TLS) to prevent interception.
• Password hashing — account passwords are never stored in plain text. They are processed using industry-standard cryptographic hashing algorithms.
• Access controls — access to personal data within cvvv6's internal systems is restricted on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Intrusion detection — cvvv6 employs automated monitoring systems to detect and respond to suspicious activity, including unauthorised login attempts and unusual transaction patterns.
• Regular security reviews — cvvv6 conducts periodic reviews of its data security practices and infrastructure to identify and address vulnerabilities.

While cvvv6 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, cvvv6 will notify affected users without undue delay and take all necessary steps to mitigate the impact.

You also have a role to play in keeping your account secure. You should use a strong, unique password for your cvvv6 account, keep your login credentials confidential, and contact [email protected] immediately if you suspect unauthorised access to your account.

The cvvv6 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not attempt to register an account, place a bet, or use any feature of the Platform.

If cvvv6 becomes aware or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited to an underage account will be returned to the originating payment source after identity verification, and any winnings accrued will be forfeited in full.

Parents and guardians who believe their child may have accessed or registered on the cvvv6 Platform are encouraged to contact us immediately at [email protected] so that we can act promptly to address the matter.

cvvv6 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. The "Effective Date" at the top of this page indicates when the current version came into force.

Where changes to this Privacy Policy are material — for example, where we introduce a new category of data processing or share data with a new category of third party — cvvv6 will notify registered users by email or via an on-platform notice prior to the changes taking effect. For minor or clarificatory amendments, the updated policy will simply be published at cvvv6.io/privacy-policy without individual notification.

We encourage you to review this Privacy Policy periodically. Continued use of the cvvv6 Platform following the publication of any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should cease using the Platform and close your account by contacting [email protected].

This Privacy Policy should be read alongside the cvvv6 Terms & Conditions and our Responsible Gaming policy, all of which together govern your relationship with the cvvv6 Platform.